Privacy Notice

Who controls your data

ReclaimIQ, operator of ReclaimIQ, is the data controller for the personal data described here. For any privacy question or request, contact patrick@reclaimiq.org or 949-259-3645.

Personal data we collect

• Account data — name, email address, password credentials, company name, and role.
• Enquiry and portfolio scan data — name, work email, phone number, company, portfolio size, property types and maintenance spend you tell us about.
• Content you upload — invoices, warranties, contracts and notes, which may contain vendor and staff names and contact details.
• Transaction data — plan, subscription status, billing period and payment reference identifiers (we never see or store full card numbers).
• Technical data — IP address, device and browser information, and product usage and error logs.
• First-party usage analytics: page and feature events stored in our own database, without advertising cookies.

Why we use it

To create and secure your account, provide warranty analysis and claim tracking, take payment and manage your subscription, support you, meet legal and tax obligations, and improve and protect the Service. Our legal bases are performance of our contract with you, our legitimate interests in running and securing the Service, consent where you give it, and compliance with legal obligations.

Who we share it with

• Paddle.com Market Ltd — our Merchant of Record and payment processor, which handles checkout, billing, tax and payment-related support.
• Hosting, database and storage providers — who store your account and uploaded documents on our behalf.
• Authorities and advisers — where required by law, or to establish or defend legal claims.

We do not sell your personal data or share it for third-party advertising.

International transfers

Our providers may process data outside your country, including in the United States and the European Union. Where required, transfers are covered by Standard Contractual Clauses or an equivalent safeguard.

How long we keep it

Account and uploaded content are kept while your account is active and for up to 12 months after closure, so you can reactivate. Transaction records are kept for as long as tax and accounting law requires, typically seven years. You can ask us to delete your content sooner.

Your rights

Depending on where you live, you may request access to your data, correction, deletion, a portable copy, restriction of processing, or object to processing based on legitimate interests, and withdraw consent at any time. Email patrick@reclaimiq.org and we will respond within one month. You also have the right to complain to your local data protection authority.

Security and changes

Documents are stored in private, access-controlled storage, data is encrypted in transit, and access is scoped to your own account. We will post any change to this notice on this page and update the date above.