Refund Policy
Last updated October 7, 2026
Your first payment
ReclaimIQ offers a full refund on the first ReclaimIQ subscription payment requested within 30 days of that payment being taken. You do not need to give a reason.
Renewal payments
A renewal payment is refundable only if you ask within 7 days of that renewal being taken and your workspace has not been used in that period. Once anything has been added to the workspace after the renewal — an upload, a property or unit, or a claim — that renewal payment is no longer refundable.
How to request a refund
Email patrick@reclaimiq.org from the address on your account, with the date of the payment, or call 949-259-3645. You can also contact Paddle, our Merchant of Record, directly at paddle.net. We aim to respond within two business days.
How refunds are issued
Approved refunds are returned by Paddle to the original payment method. Paddle usually processes the refund within 3–5 business days; your bank may take a few days longer to show it. Refunds are issued in the currency of the original payment.
Cancelling your subscription
You can cancel at any time from your billing page. Cancellation stops future renewals and your access continues until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one as described above if you are still within the relevant refund window.
Recovery fees
The 5% fee charged on amounts successfully recovered through the Service is calculated on funds you have actually received. If a recovery is later reversed or clawed back by the manufacturer or vendor, we will refund the corresponding fee in full.
Questions
If a payment looks wrong, or you were charged after cancelling, contact us at patrick@reclaimiq.org and we will put it right.